Allianz Worldwide Care recognises the needs of expatriates and their dependants and is committed to providing individual international health insurance products that are reliable, innovative and trustworthy backed by services that are consistent and superior.
Cover and benefits
Important documents
- Benefits:
- Premiums:
- Application Form
Basic Package
Basic cover for essential medical help.
- Inpatient Essential cover max. 500.000 euro;
- Outpatient Crystal covermax 4.500 euro;
- Repatriation plan medical repatriation full cover.
Medium package
Medium cover for more extended medical help:
- Inpatient Classic cover max. 1.125.000 euro;
- Outpatient Bronze cover max. 5.500 euro;
- Repatriation plan medical repatriation full cover.
High Package
Highest cover for most extended help:
- Inpatient Club cover max. 1.500.00 euro;
- Outpatient Silver cover max. 9.000 euro;
- Maternity Plan cover max. 5.000 / 10.000 euro;
- Repatriation plan medical repatriation full cover;
For cover details please see the Benefits!
Leaders in Service Excellence
- Calls to 24/6 Helpline answered within 6 seconds (av. 2008) in 5 languages
- Emergency Assistance 24/7
- Toll-free numbers for 14 countries (we accept reverse charges from other locations)
- Website available in five languages
- Fully completed claims processed within 48 hours (74% within 24 hrs), unique in market
- Incoming emails and faxes responded to within 24 hours
- Members can select the medical provider of their choice
- MediLine Medical Advice Service
- Module: In-patient, out-patient, maternity, repatriation, dental
- Minimum period is one year, after that you have a term of notice of 1 month
- Continuation for group leavers: in all countries, same underwriting rules as group contract
- War risk covered
- Real cost insured (reasonable and customary)
- Premium discount as from 10 expats
- Tailoring of Benefits for group > 50 expats
Claims process
- Direct settlement of in-patient treatment
- Large number of out-patient direct settlement agreements arranged for specific clients
- Otherwise, reimbursement of out-patient/dental treatment is done via Claim Form
- Facility to fax, scan and email, or post claims submissions
- If further information is required, the member/medical practitioner is notified within 24 hours of receipt of Claim Form
- Fully completed Claim Forms are processed and payment instructions sent to member’s bank within 48 hours (74% within 24 hrs), unique in market
- Reimbursement by cheque or bank transfer in over 135 currencies covering more than 150 countries
- Automatic emails sent to members to advise them when the claim is received and when it is processed
- Our Claims team does monthly audits of direct settlement batch claims submitted by hospitals
